Payment methods

Available payment methods

There are several payment methods that we provide for your purchases. The available payment methods may vary by country, but generally you can use:

Paying with Credit Card

Which cards do you accept?
We accept Mastercard, Visa, and American Express, in addition to Maestro, Solo, Visa Electron and Visa Debit cards.

When will my card be charged?
Your credit card will be charged immediately after your order is placed. If you send goods back, the amount will be credited back to your card account.

Are my card details safe?
For your convenience, your payment details will be saved on our encrypted server. Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.

3DS Authentication
Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquires.

Paying with Prepayment (temporarily unavailable)

How can I pay by Prepayment?
Prepayment is not always shown as an available payment option and will only be offered as an alternative if no other payment method is available.
If Prepayment is the only offered payment method then we can not influence this. It doesn't mean that you won't get other payment options in the future.

How do I pay by Prepayment?
After placing the order you will receive a confirmation email including the necessary details for the bank transfer.

As soon as your payment reaches us, we will start processing your order. Depending on your bank, it may take 2-4 working days until your payment reaches us. The products you have ordered will be reserved for you for a maximum of 7 days.

Please be advised that, in order for us to process the order correctly, it is important that you enter the order number in the reference field and that you pay for each order separately.

Paying with PayPal

When will I be charged?
PayPal payments are usually credited within a few minutes.

What sort of payment confirmation will I receive?
You will receive an order confirmation which contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours payment via PayPal is no longer possible.

Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout, at the end of the ordering process you will be directed to PayPal. If you would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.

What happens if I return?
The amount will be credited to your PayPal account, unless you have paid as a guest then the amount will be credited to your bank account.

Sofort Banking

SOFORT Banking is the easy and safe international direct credit transfert system, certified TÜV.
Without the need of credit cards and needless to top up a virtual bank account, this system solely requires the usual data of your home banking account and offers verified security standards with encrypted data transmission and no save of your secret home banking access data. Thanks to the real time notification of the transaction, it allows the immediate confirmation of the order.
The payment via SOFORT Banking is already available in most of the italian banks (Unicredit, Intesa, Banca Popolare di Milano, Banco popolare, BNL-BNP Parisbas, BancoPosta, Monte dei Paschi di Siena e many others) and in most of the banks of the following Countries: Italy, Switzerland, Austria, Germany, Nederlands, France, Spain, UK, Poland and Belgium.
For further details about SOFORT Banking, please visit the official website www.sofort.com

iDEAL (only Netherlands)

iDEAL allows you to pay for your online purchases safely, securely and easily. You will pay for your order in a secure online payment environment, with the specific security methods of your own bank. As an internet banker, you can use iDEAL immediately, without needing to register first. iDEAL only works for customers with a bank account based in the Netherlands.

GIROPAY (only Germany)

Giropay is a simple, fast and secure online payment method based upon online banking. When paying with Giropay, you are directed via a secure connection to your online bank account at your financial institution. There you log in with a PIN and confirm the payment with a TAN. Giropay was created by Postbank, Sparkassen-Finanzgruppe and Volksbanken-Raiffeisenbanken.

BANCONTACT (only Belgium)

With Bankcontact/Mister Cash, paying is easy, safe and reliable; you can count on your usual online payment environment based on special security methods used by your bank. If you have access to online banking, you can use Bankcontact/Mr Cash directly, without having to report it to your bank or install any special software.